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Program Coordinator – DeafBlind Services Minnesota

Vision Loss Resources – Organization Summary

For more than 100 years Vision Loss Resources (VLR) has provided services for those who are visually impaired, blind or deafblind.  Clients, caregivers, donors, business partners, volunteers and dedicated staff provide robust support for VLR programming through Community Services, Rehabilitation Services and DeafBlind Services of Minnesota. Contract Production Services is a social enterprise owned by VLR which contributes support to the mission to provide services, skills and support for people with vision loss.

DeafBlind Services Minnesota – Organization Summary

DeafBlind Services Minnesota provides one-to-one services to children and adults with significant vision and hearing loss, often known as deafblindness or dual sensory loss. Our offices are in Minneapolis and we provide services throughout Minnesota thanks to Support Service Providers, Independent Living Skills staff, and interveners.

For over 30 years, our specialists have provided community-based support and services to people who are deafblind. Deafblindness affects all facets of life: access to information, communication, relationships, mobility, community integration and independent living, to name a few. Because each deafblind individual has unique needs, challenges and abilities, most of our services are one-to-one and highly personalized. Generally, our consumers want to have more access to information, better-quality communication with others, and more independence and self-sufficiency.

Program Coordinator, DeafBlind Services Minnesota: Position Summary

Adaptability, inquisitiveness and attention to detail are crucial to this position. Responsibilities cross multiple departments with accountability to different leaders; you will be managing multiple projects against deadline. As Vision Loss Resources/DeafBlind Services Minnesota grows and changes, this position will also change.

Key responsibilities fall into four areas and include:

  1. Invoicing and Reporting
  2. Administrative support to all DBSM programs and manager
  3. Special projects
  4. Direct Service

This position may have increased responsibility as deliverables are met successfully and leadership is demonstrated by problem-solving, making recommendations and contributing to team cohesiveness. This position currently reports to the Director of Programs.

Essential Duties

Invoicing and Reporting

  • Supervision and monitoring of SSP / Intervener activity reports
  • Maintains DBSM client database (Access database)
  • Produces and collates reports for state and county contracts and other funders as requested
  • Generate and collate monthly reports
  • Document and report monthly invoicing
  • Compile monthly instructional reports
  • Download reports and compile information to generate payroll and invoicing.

Administrative Support

  • Coordinate DBSM operations and communication.  Keep internal staff informed and on track.
  • Create and maintain client files in Access database
  • Ensure services are authorized
  • Assist Adult Services Program Manager in the recruitment, interviewing and training of SSP.  Work with Volunteer Coordinator to recruit, interview and train Volunteer Social SSP
  • Assist SSP Community Specialist in implementing program goals.
  • Schedule and meet regularly with DeafBlind clients to discuss issues and concerns as well as collect feedback about SSP
  • Maintain updated client waiting list
  • Communicate with DeafBlind Community about their preferences and interests for Community Integration activities.  Coordinate details of events such as the scheduling, transportation etc and oversee the events.  Create and distribute fliers to notify DeafBlind community.
  • Assist program staff with projects, mailings, bulk mailings, outreach phone calls and/or emails as assigned by the program managers. Tasks may be related to a temporary capacity constraint or a project related to program expansion to new geographic areas or new target audiences.
  • Assist program staff in making contact with clients to secure needed information for the database or to communicate/implement new policies for program participation.
  • Manage the coordination of fee-for-service billing between the Community Services department and accounting.  Make follow up calls to clients on outstanding invoices when needed.
  • Due to the nature of this support and the growth of DBSM, many projects are not yet defined or known.
  • DIRECT SERVICE: A minimum of 10-15 hours of direct service to DeafBlind clients per week.

Position Qualifications

  • Commitment to the VLR mission to provide services, skills and support for people with vision loss.
  • Ability to work in multi-cultural setting including hard-of-hearing, deaf, visually-impaired, blind or deafblind individuals.  May also work with clients who are recent immigrants from other countries.
  • Associate degree in relevant field, undergraduate degree preferred.
  • Intermediate level skills with Microsoft ® Office Suite. (Office 365)
  • Familiarity with Microsoft Access preferred.
  • Ability to work independently and within teams supporting team cohesion.
  • Strong attention to detail and problem solving skills.
  • Demonstrated organizational, communication and project management skills.
  • Ability to make recommendations with supporting rationale.
  • Initiative and demonstrated pursuit of continuous improvement.
  • Ability to maintain client and donor confidentiality.
  • Proficiency in American Sign Language; Tactile sign language also preferred.

This job description is not meant to be all-inclusive; it highlights critical responsibilities and requirements, which may change due to agency needs, regulatory requirements or other factors.

Vision Loss Resources is an Equal Employment Opportunity (EEO) employer for all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law.

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