Skip to content

Metro Mobility announces important changes to service. May affect your rides.

First, Metro Mobility will no longer automatically cancel return rides if you are no-show for the first ride. If you don’t need a ride, call Metro Mobility and cancel each ride you don’t need. Call in advance (at least 1 hour, preferably further in advance). If you have no-shows, you could be suspended from service. This rule complies with the Americans with Disabilities Act.

Second, the maximum ride time is now based on trip distance, not a flat maximum time. This means that more than 90% of trips should improve, because shorter trips will have a shorter maximum on-board time. This change was made to comply with federal guidance, and it also makes your Metro Mobility experience more comparable to regular MTC travel.

Sources:

“New ‘No Show’ Rules May Affect Your Rides.”
http://metrocouncil.org/Transportation/Services/Metro-Mobility/NoShowRules.aspx

Maximum Ride Time
http://metrocouncil.org/Transportation/Services/Metro-Mobility/MaxOnBoard.aspx

2 Responses to Metro Mobility announces important changes to service. May affect your rides.

  1. patricia grundhauser May 25, 2016 at 1:02 pm #

    why can Metro Mobility bring a client to an appointment and then cancel their return ride? Leaving them stranded and vulnerable!!

    • iris May 25, 2016 at 1:13 pm #

      We are so sorry to hear about this! If you have not already done so, please consider calling Metro Mobility to tell them about your experience.

Leave a Reply