First, Metro Mobility will no longer automatically cancel return rides if you are no-show for the first ride. If you don’t need a ride, call Metro Mobility and cancel each ride you don’t need. Call in advance (at least 1 hour, preferably further in advance). If you have no-shows, you could be suspended from service. This rule complies with the Americans with Disabilities Act.
Second, the maximum ride time is now based on trip distance, not a flat maximum time. This means that more than 90% of trips should improve, because shorter trips will have a shorter maximum on-board time. This change was made to comply with federal guidance, and it also makes your Metro Mobility experience more comparable to regular MTC travel.
“New ‘No Show’ Rules May Affect Your Rides.”