First, Metro Mobility will no longer automatically cancel return rides if you are no-show for the first ride. If you don’t need a ride, call Metro Mobility and cancel each ride you don’t need. Call in advance (at least 1 hour, preferably further in advance). If you have no-shows, you could be suspended from service. This rule complies with the Americans with Disabilities Act.
Second, the maximum ride time is now based on trip distance, not a flat maximum time. This means that more than 90% of trips should improve, because shorter trips will have a shorter maximum on-board time. This change was made to comply with federal guidance, and it also makes your Metro Mobility experience more comparable to regular Metro Transit travel.