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Part-Time Intake Specialist – St. Paul

Vision Loss Resources (VLR) provides community services, rehabilitation and education for the visually impaired, blind, and deafblind community.  The Part Time Receptionist / Intake Specialist position plays an essential role in providing an exceptional experience to our clients, students and community members at our St. Paul office. Work hours are Monday-Friday 10:00am-3:00pm.

This is a great position for someone who has a passion for making people feel welcome and enjoys working with people with diverse interests and experiences.

Responsibilities include:

  • Provides Hospitality and Service
    • Provide hospitality to visitors, staff and callers
    • Answer phones, direct visitors, process mail
    • Assist clients with finding classrooms, group, metro transit rides
    • Conduct client intake calls
    • Ensure a neat and welcoming reception and office area
    • Train clients on CCTVs and other equipment
    • Conducts client satisfaction / evaluation calls
  • Provides Administrative Support to the Team
    • Assists instructors with class set up, inventory and training needs
    • Publish large print and Braille versions of student schedules
    • Prepare presentation materials, memos, thank you letters, donation acknowledgements and other correspondence
    • Maintain up to date information in client file database
    • Data entry into databases and other computer systems
    • Assist staff with projects (filing, copying, mailings, etc.) and set up for events at the St. Paul office

The ideal candidate will have:

  • 2+ years demonstrated success working in a customer-facing role with administrative support responsibilities
  • A friendly and welcoming demeanor with a genuine desire to help
  • Intermediate MS office and database skills
  • Prior experience working with vision loss or in another Human Services field preferred

ASL skills a plus.

To apply, please email your resume and salary requirements to kellyr@vlrw.org