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Customer Service and Fulfillment Associate

Contract Production Services (CPS) provides contract packaging, assembly and light manufacturing services. CPS is a subsidiary of Vision Loss Resources, a nonprofit serving those with vision loss. The profits generated by CPS provide funding for Community Services at Vision Loss Resources. We are currently recruiting for a core team member to provide customer service and monitor production for key clients.

 

Why work at CPS?

  • Supportive, family-oriented culture
  • 100% of profits support a nonprofit
  • 4-day workweek
  • Daytime hours
  • Central location – 1936 Lyndale Ave. S., Minneapolis, MN
  • Great opportunity to expand your skills and build your knowledge of the entire production cycle

 

The Customer Service and Fulfillment Associate will be responsible for:

  • Provide a high level of customer service; monitor phones, emails and faxes
  • Advise customers of any changes to the production schedule
  • Address and resolve customer concerns
  • Monitor daily production, including product quantity and quality per customer standards
  • Order product and/or materials to maintain adequate inventory levels. 
  • Interact with CPS staff, vendors, and production to ensure efficient use of resources
  • Back up production planner
    • Quality inspection
    • Record-keeping
    • Purchase orders
    • Shipping

 

Qualifications:

  • 3 + years production customer service and/or shipping experience
  • Experience in manufacturing or a relevant industry (warehousing, construction, distribution, etc.)
  • Strong customer service and interpersonal skills
  • Must be detail-oriented, organized and able to manage to deadlines
  • Strong interpersonal skills and ability to interface with people at all organizational levels
  • Ability to stand, walk, stoop, bend and carry up to 20 pounds on a regular basis

 

To learn more, visit our website at www.cpsworkshop.com

Email resume and salary requirements to kellyr@vlrw.org